JutawaBet Privacy Policy — Personal Data Protection for Malaysian Members

This Privacy Policy describes the personal data collection, use, storage, and protection practices of JutawaBet ("we", "Platform") when you use the jutawabet.app website, the jutawabet mobile app, or any related services we offer.

This Policy applies to all individuals who interact with the jutawabet platform, including registered members, website visitors, and anyone who contacts our support team. By using the jutawabet platform, you acknowledge that you have read and understood this Privacy Policy.

Jutawabet is committed to complying with applicable data protection laws in Malaysia and ensuring your personal information is handled in a responsible, secure and transparent manner. This policy is to be read together with Terms and Conditions jutawabet which forms part of your overall agreement with our platform.

JutawaBet collects your personal data through several means — directly from you during registration or platform use, automatically via tracking technologies, and in certain cases, from legitimate third-party sources. The main categories of data we collect are as follows:

Every piece of data we collect is used for a specific and legitimate purpose. jutawabet does not use your data for unrelated purposes without your consent. The following are the primary purposes for which your personal data is used:

• Account Management: Creating, verifying and managing your jutawabet member account, including the login process, two-factor authentication and account recovery.
• Transaction Processing: Processing deposits, withdrawals and all financial transactions securely and accurately using the payment information you provide.
• KYC & Legal Compliance: Verifying your identity to comply with Know Your Customer (KYC) requirements and applicable legal obligations, including fraud prevention and anti-money laundering measures.
• Customer Support: Responding to enquiries, resolving technical issues and providing the assistance you need through jutawabet's various support channels.
• Platform Security: Detecting and preventing fraudulent activity, account misuse or any security threats affecting the platform and other members.
• Service Communications: Sending important notices related to your account, including transaction confirmations, security alerts and changes to terms of service.
• Platform Improvements: Analysing usage patterns in aggregate to improve user experience, platform performance and the range of games offered.

JutawaBet implements robust technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. Our security infrastructure includes:

• 256-bit SSL Encryption: All data transmitted between your device and jutawabet servers is encrypted using 256-bit TLS/SSL protocol, keeping your information secure in transit.
• Secure Storage: Personal data is stored on servers protected by strict access controls, encryption at rest, and round-the-clock continuous security monitoring.
• Two-Factor Authentication (2FA): Member accounts are protected with two-factor authentication to prevent unauthorized access even if your password is compromised.
• Periodic Security Audits: jutawabet systems and infrastructure undergo regular security audits by independent third parties to identify and address any potential vulnerabilities.
• Internal Access Controls: Only authorized staff with a legitimate operational need may access member personal data, and all access is logged and monitored.

While jutawabet takes all reasonable steps to protect your data, no security system can be guaranteed 100% safe. You also play an important role in keeping your account secure by using a strong password and not sharing your login credentials with anyone.

JutawaBet does not sell, rent or trade your personal data to any third party for their own marketing purposes. We only share your data in the following limited and lawful circumstances:

• Service Providers: Carefully selected third parties that assist us in operating the platform, such as payment processors, KYC service providers and cloud infrastructure providers — all bound by strict confidentiality agreements.
• Legal Requirements: Where required by law, court order, or a request from a competent regulatory authority, jutawabet will disclose the necessary information within the prescribed limits.
• Rights Protection: In cases involving fraud, financial crime prevention, or the protection of the legitimate rights of jutawabet and other members, relevant information may be shared with the appropriate authorities.
• Business Transfers: If jutawabet is involved in any merger, acquisition, or asset transfer, user data may be transferred as part of the business assets, subject to prior notice to members.

All third parties that receive data from jutawabet are required to handle that information to a privacy standard equal to or higher than the one we uphold ourselves.

The jutawabet.app website uses cookies and similar tracking technologies to enhance your experience, ensure smooth platform functionality and understand how members use our platform. The types of cookies we use are as follows:

• Essential Cookies: Required for core platform functions such as login sessions, security, and language preferences. The platform will not function properly without these cookies.
• Performance Cookies: Helps us understand how pages are used, time spent on site and most frequently visited pages, solely for platform improvement purposes.
• Functional Cookies: Remembering your preferences and settings such as language, display options and login details to make returning to the jutawabet platform more convenient.
• Security Cookies: Used to detect and prevent suspicious activity, including unauthorized login attempts and other cybersecurity threats.

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality and user experience of the jutawabet platform.

As a jutawabet member, you have the following rights regarding your personal data. You may exercise these rights at any time by contacting our support team:

JutawaBet retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law. Our retention policy is as follows:

• Active Account Data: Retained for as long as your account is active and for a reasonable period after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of seven (7) years from the transaction date in compliance with Malaysian financial and tax legal requirements.
• KYC Records: Retained for the period required by applicable anti-money laundering laws, typically no less than five (5) years.
• Communication Logs: Customer support records are retained for three (3) years for quality control and dispute resolution purposes.
• Technical Log Data: Technical information such as server access logs is retained for a limited period and deleted periodically in accordance with jutawabet's internal data retention policy.

When your personal data is no longer needed and there is no legal obligation to retain it, jutawabet will securely delete or anonymize that data using methods that ensure it cannot be recovered.

JutawaBet reserves the right to update or amend this Privacy Policy at any time in response to changes in legislation, industry practices or platform operations. When material changes are made, we will notify you via:

• A prominent notice on the jutawabet.app homepage.
• Notification email sent to the registered email address on your account.
• An in-account notification when you are logged in to the jutawabet platform.

The "Last Updated" date at the top of this page will always reflect the latest version of the policy currently in effect. Your continued use of the jutawabet platform after any changes are published will be considered as your acceptance of the updated policy.

If you have any questions, concerns, or wish to exercise your privacy rights, the jutawabet data protection team is here to help. Please reach us through the following channels:

• Live Chat: 24/7 online support directly from the jutawabet.app website — the fastest way to get an immediate response.
• Support Email: [email protected] — for written inquiries that require documentation or detailed clarification.
• FAQ: Visit the FAQ us for answers to the most frequently asked privacy questions.

We are committed to responding to all privacy-related enquiries within three (3) business days. For more complex requests such as data access applications or account deletion, processing may take up to 14 business days.